Terms of Service
Last Updated: September 17, 2026
Pioneer Roofing Systems Inc. (“we,” “us,” or “our”) provides commercial roofing services and operates pioneerroofing.com. These Terms of Service (“ToS”) govern your use of our website, services, emails, and text messages. By accessing our website, requesting quotes, or using our services, you agree to these ToS.
1. Website Use
Eligibility: You must be 18 or older to use our website or services.
Permitted Use: Use our website to learn about roofing services, request quotes, or contact us, in compliance with applicable laws.
Prohibited Use: Do not engage in illegal activities, send spam, or disrupt our website (e.g., hacking).
2. Roofing Services
Quotes: Quotes are estimates, subject to change after project assessment. Formal contracts will detail scope and pricing.
Service Terms: Roofing services (installation, repair, maintenance) are governed by signed contracts. Additional work requires mutual agreement.
Payments: Payment terms are specified in contracts. Non-payment may lead to service suspension or legal action.
Warranties: Warranties are provided per your contract, subject to proper maintenance and excluding misuse or natural disasters.
3. Email Communications
Consent: Providing your email (e.g., when requesting a quote) implies consent for transactional emails (e.g., project updates) and, if opted in, marketing emails.
Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link, processed within 10 business days per CAN-SPAM.
Email Footer: Emails include our address (8409 Terminal Road, Suite E, Lorton, VA 22079) and links to our Privacy Policy and these ToS.
4. Text Message Communications
Consent: By providing your mobile number — by texting one of our published business numbers, by giving it to our team during a site visit or estimate, or on a signed contract — you agree to receive transactional text messages from Pioneer Roofing Systems about your roofing project. Consent to receive text messages is not a condition of purchase.
Frequency and Rates: Message frequency varies based on the status of your project. Message and data rates may apply.
Opt-Out: Reply STOP to any message to opt out at any time. You may also opt out by calling 703-550-3600.
Help: Reply HELP for assistance, call 703-550-3600, or email we.can.help@pioneerroofing.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
Our text messaging practices are described further in our Privacy Policy.
5. Intellectual Property
Website content (text, images, logos) is owned by Pioneer Roofing Systems Inc. or our licensors. Do not copy or modify without permission, except for personal use.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages from your use of our website, services, emails, or text messages. Services are “as is” except for contract warranties.
7. Indemnification
You agree to indemnify Pioneer Roofing Systems Inc. against claims or losses from your use of our services or violation of these ToS.
8. Termination
We may suspend or terminate your access to our website or services for violating these ToS or non-payment.
9. Governing Law
These ToS are governed by Virginia law. Disputes will be resolved in Fairfax County, Virginia courts.
10. Changes to These ToS
We may update these ToS, posting changes here with a new “Last Updated” date. Continued use implies acceptance.
11. Contact Us
For questions, contact:
Pioneer Roofing Systems Inc.
8409 Terminal Road, Suite E
Lorton, VA 22079
703-550-3600