Privacy Policy

Last Updated: September 19, 2025

Pioneer Roofing Systems Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website pioneerroofing.com, request roofing services, or receive our emails. By using our services, you agree to this policy.

1. Information We Collect

  • Personal Information: Name, email address, phone number, or business address you provide (e.g., via quote forms or email subscriptions).

  • Non-Personal Information: Website usage data (e.g., IP address, browser type, pages visited) collected via cookies or analytics tools.

  • Email Data: Information from email interactions (e.g., opens, clicks) to improve our communications.

2. How We Use Your Information

We use your information to:

  • Provide roofing services (e.g., process quotes, schedule appointments).

  • Send transactional emails (e.g., quote confirmations) and, with your consent, marketing emails about roofing services or promotions.

  • Improve our website and services through analytics.

  • Comply with laws, including the CAN-SPAM Act and Virginia’s Consumer Data Protection Act (VCDPA).

3. How We Share Your Information

We do not sell your information. We may share it with:

  • Service Providers: Third parties like Mailgun (our email provider) to send emails or process data, under strict confidentiality agreements.

  • Legal Requirements: When required by law (e.g., subpoenas) or to protect our rights.

  • Business Transfers: During a merger, acquisition, or sale of assets.

4. Your Rights and Choices

  • Opt-Out: Unsubscribe from marketing emails using the "Unsubscribe" link in any email. We process opt-outs within 10 business days, per CAN-SPAM.

  • Access/Correct Data: Request access to or correction of your information by contacting [your contact email].

  • Cookies: Disable cookies in your browser, though this may limit website functionality.

  • Virginia Residents: Under the VCDPA, you have rights to access, correct, delete, or opt out of targeted advertising or data sales. Contact us to exercise these rights.

5. Data Security

We use encryption and secure servers to protect your information, but no method is fully secure. We strive to maintain reasonable safeguards.

6. Third-Party Links

Our website or emails may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.

7. Children’s Privacy

Our services are not for individuals under 13. We do not knowingly collect their information and will delete it if discovered.

8. Changes to This Policy

We may update this policy, posting changes here with a new "Last Updated" date. Check regularly for updates.

9. Contact Us

For questions or to exercise your rights, contact:
Pioneer Roofing Systems Inc.
8409 Terminal Road, Suite E
Lorton, VA 22079
703-550-3600
I.Need.Help@pioneerroofing.com