Privacy Policy
Last Updated: September 17, 2026
Pioneer Roofing Systems Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website pioneerroofing.com, request roofing services, or receive our emails and text messages. By using our services, you agree to this policy.
1. Information We Collect
Personal Information: Name, email address, phone number, mobile number, or business address you provide (e.g., by contacting us for a quote, during an on-site estimate, on a signed contract, or by subscribing to our emails).
Non-Personal Information: Website usage data (e.g., IP address, browser type, pages visited) collected via cookies or analytics tools.
Email Data: Information from email interactions (e.g., opens, clicks) to improve our communications.
Text Message Data: Records of text messages you exchange with us, including your mobile number, message content, and consent status, used to service your roofing project.
2. How We Use Your Information
We use your information to:
• Provide roofing services (e.g., process quotes, schedule appointments, coordinate inspections and installations).
• Send transactional emails (e.g., quote confirmations) and, with your consent, marketing emails about roofing services or promotions.
• Send transactional text messages about your roofing project, where you have consented to receive them (see Section 4).
• Improve our website and services through analytics.
• Comply with laws, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and Virginia’s Consumer Data Protection Act (VCDPA).
3. How We Share Your Information
We do not sell your information. We may share it with:
• Service Providers: Third parties like Mailgun (our email provider) and JustCall (our telephone and text messaging provider) to deliver messages or process data, under strict confidentiality agreements.
• Legal Requirements: When required by law (e.g., subpoenas) or to protect our rights.
• Business Transfers: During a merger, acquisition, or sale of assets.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors is limited to what is necessary to perform the work you have contracted for. Text messaging originator opt-in data and consent are never shared with any third party.
4. SMS / Text Messaging
If you provide your mobile number to Pioneer Roofing Systems — by texting one of our published business numbers, by giving it to our team during a site visit or estimate, or on a signed contract — you consent to receive text messages from us about your roofing project. These include inspection and scheduling confirmations, crew arrival notices, estimate follow-ups, and project status updates.
Consent to receive text messages is not a condition of purchase.
Message frequency varies and depends on the status of your project. Message and data rates may apply.
To opt out, reply STOP to any message from us. You will receive a single confirmation and no further messages. You may also opt out by calling 703-550-3600.
For help, reply HELP to any message, call 703-550-3600, or email we.can.help@pioneerroofing.com.
Carriers are not liable for delayed or undelivered messages.
5. Your Rights and Choices
• Opt-Out of Email: Unsubscribe from marketing emails using the “Unsubscribe” link in any email. We process opt-outs within 10 business days, per CAN-SPAM.
• Opt-Out of Text Messages: Reply STOP to any text message, or call 703-550-3600.
• Access/Correct Data: Request access to or correction of your information by contacting we.can.help@pioneerroofing.com.
• Cookies: Disable cookies in your browser, though this may limit website functionality.
• Virginia Residents: Under the VCDPA, you have rights to access, correct, delete, or opt out of targeted advertising or data sales. Contact us to exercise these rights.
6. Data Security
We use encryption and secure servers to protect your information, but no method is fully secure. We strive to maintain reasonable safeguards.
7. Third-Party Links
Our website, emails, or text messages may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.
8. Children’s Privacy
Our services are not for individuals under 13. We do not knowingly collect their information and will delete it if discovered.
9. Changes to This Policy
We may update this policy, posting changes here with a new “Last Updated” date. Check regularly for updates.
10. Contact Us
For questions or to exercise your rights, contact:
Pioneer Roofing Systems Inc.
8409 Terminal Road, Suite E
Lorton, VA 22079
703-550-3600